SHIPPING & RETURNS
Shipping Policy
****DUE TO COVID-19 WE EXPERIENCE SHIPPING DELAYS BEYOND OUR CONTROL AND CANNOT GUARANTEE SHIPPING AND PROCESSING TIMES. PLEASE KEEP THIS IN MIND WHEN PLACING AN ORDER.*****
ALL PACKAGES ARE SHIPPED USPS WITH SIGNATURE CONFIRMATION.
All orders are shipped or marked for ready for pickup between 10-21 business days. Once shipped, expect delivery between 2-4 days. Once your order has shipped, tracking will be updated via e-mail. Please allow 24-48 hours for the tracking information to be updated. Please ensure that your email address and all other shipping information is correct prior to completing the checkout process. Should any information need to be updated or changed, please contact us via email immediately. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. Once your order has dispatched, Crowned Queens is not held liable for any delays, damages or lost packages. For any questions or concerns, please contact the United States Postal Service at 1-800-275-8777.
Order Pickup
Orders marked for store pickup will receive confirmation via email with instructions for pickup. Customers may not pickup before the order is marked complete and ready for pickup.
Location: Greensboro, NC
A grace period of 10 minutes will be granted for each arranged pickup time. After customer's grace period has ended pickup will be moved to the next available day.
After third consecutive missed scheduled pickup time, shipping must be arranged, NO EXCEPTIONS.
Return & Exchange Policy
Due to the nature of our products, Crowned Queens does not accept returns or exchanges. All wig orders are nonrefundable. However, should there are discrepancies with your order, please communicate them immediately and our customer service team will address your concern on an individual basis. Should discrepancies arise, our team will replace your hair, lace piece or reconstruct your wig. Financial compensation will not be offered.
Refund Policy
Crowned Queens does not offer refunds. All sales are final and nonrefundable.